Information We Collect

When you engage our professional services, we collect information necessary to provide effective target audience and competitor analysis. This includes basic contact details you provide directly and business information relevant to your market research needs.

• Contact information including name, email, phone number, and business address
• Company details such as industry, size, and market focus
• Project-specific information about your target markets and business objectives
• Communication records from our professional interactions
• Technical data from website visits including IP address and browser information

We only collect information that directly supports our ability to deliver valuable market analysis services. Nothing more, nothing less.

How We Use Your Information

Your information serves specific purposes related to our professional relationship and service delivery. We're transparent about exactly how your data helps us provide better analysis and support.

We also use aggregated, non-identifying data to improve our research methodologies and better understand market trends across industries. This helps us provide more valuable insights to all our clients while maintaining complete confidentiality.

Data Protection and Security

We take data security seriously because your business information deserves protection. Our security measures reflect the professional standards you expect from a trusted analysis partner.

• Encrypted data transmission using industry-standard SSL certificates
• Secure cloud storage with restricted access and regular security audits
• Staff training on data handling best practices and confidentiality requirements
• Regular backup procedures to prevent data loss
• Multi-factor authentication for all team members accessing client data

While we implement robust security measures, we also believe in honest communication about digital security realities. No system is completely immune to all risks, which is why we maintain comprehensive backup and incident response procedures.

Your Data Rights

You have clear rights regarding your personal information, and we make exercising these rights straightforward rather than bureaucratic.

To exercise any of these rights, simply contact us using the information below. We typically respond within 5-7 business days and handle requests personally rather than through automated systems.

Information Sharing

We don't sell, rent, or trade your personal information. Period. However, we do work with trusted partners in specific situations that benefit your project outcomes.

• Specialized research vendors who assist with data collection under strict confidentiality agreements
• Cloud service providers who host our secure infrastructure
• Professional advisors including legal and accounting services
• Law enforcement when required by valid legal process

Any third-party access to your information involves written agreements requiring the same level of protection we maintain. We never share client information for marketing purposes or general business development.

Data Retention

We keep your information only as long as needed to fulfill our professional obligations and provide ongoing value to your business relationship with us.

Some information may be retained longer due to legal requirements, particularly financial records and contracts. We'll always inform you if legal obligations affect your data deletion requests.

International Data Transfers

As a Taiwan-based business serving clients globally, we occasionally transfer data across borders for research purposes or to work with international data sources.

When this happens, we ensure appropriate safeguards are in place including standard contractual clauses and adequacy decisions where applicable. Your data receives the same level of protection regardless of where it's processed.

Changes to This Policy

We update this privacy policy when our practices change or when legal requirements evolve. Significant changes warrant direct notification to active clients, while minor updates are reflected here with revised dates.

We encourage reviewing this policy periodically, especially before starting new projects with us. It reflects our current approach to data handling and your rights as our client.